Sales T&C

Your details

a. JWCCO stores your address and contact details. We may use these details to contact you about offers and services we deem applicable. JWCCO will never sell, or disclose to third parties, your contact information

b. If you wish JWCCO to remove your contact details from our database please apply to us in writing.

c. JWCCO does not store any of your credit card information on site. All payment processing is undertaken off-site by PayPal. By using the PayPal service you are bound by its terms and conditions.

The contract between us

a. Any contract for purchases made through the website will be with JWCCO, whose registered office is situated at 28-30 Tonbridge Road, Maidstone, Kent, ME16 8RT, Registered Charity Number 1061244 (The John Wernham College of Classical Osteopathy and Clinic).

b. JWCCO Bookshop must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed. JWCCO Bookshop acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.

c. JWCCO Bookshop are entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by email. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.

Withdrawal by you from the contract

If you are an individual and are not buying goods on behalf of a business, there are certain circumstances in which you may withdraw from the contract and these are set out here. This right to withdraw does not apply to business buyers.

a. You may withdraw your order for goods at any time up to the end of the twenty first working day after you have received the goods. You do not need to give JWCCO Bookshop any reason for withdrawing your order nor will you have to pay any penalty.

b. The only circumstance in which you cannot withdraw your order is where you have taken the goods you have ordered (or the ones in relation to which you want to withdraw) out of the sealed package in which they were delivered.

c. To withdraw your order you must notify JWCCO Bookshop in writing at the address set out in the JWCCO Bookshop returns section of this website.

d. If you have received the goods before you withdraw your order then, unless you have lost your right to withdraw because you have taken the goods out of their sealed package, you must send them back to the JWCCO Bookshop return address at your own cost and risk, (or a local JWCCO Bookshop store) unless the goods were supplied faulty or damaged. If you withdraw your order but JWCCO Bookshop has already processed the goods for delivery and you have received them, you must not unpack the goods when they are received by you and you must send the goods back to JWCCO Bookshop at the JWCCO Bookshop return address at your own cost and risk as soon as possible.

e. Once you have notified JWCCO Bookshop that you are withdrawing your order, any sum debited to JWCCO Bookshop from your credit card will be re-credited to your account (less PayPal transaction fees at the date of sale) as soon as possible and in any event within 30 days of your order.

Availability of goods you order

If JWCCO Bookshop has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible and any sum debited by JWCCO Bookshop from your credit card will be re-credited to your account and JWCCO Bookshop will notify you by email at the address given by you in your order form. The refund will be made as soon as possible and in any event within 30 days of your order. JWCCO Bookshop will not be obliged to offer any additional compensation for disappointment suffered.

Please note: we endeavour to bring our customers the best value we can by running special offers, but please remember stocks are limited at the special offer price, and subject to availability. We update our website as quickly as we can to minimise disappointment. The process of updating the website when goods have sold out at promotional price can take a few hours to update. Please note that the price the goods are offered for tender are as displayed in the Shopping Basket. Rest assured your credit card will only be debited as your order or individual items from your order are dispatched.

Delivery of goods to you

a. JWCCO Bookshop will post, or arrange a courier on your behalf, for the goods ordered by you to the person and address you give JWCCO Bookshop at the time you make your order. For goods delivered outside of the EU, the consignee (ie the person to whom the consignment is sent) will be the declarant and importer into the country for which the consignment is destined. The consignee will be responsible for both customs clearance and payment of customs duties and local taxes where required.

b. Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of despatch of the order. All delivery times quoted on the website are estimates only, based on availability, normal processing and delivery companies.

c. You will become the owner of the goods you have ordered when the goods are despatched to you from our distribution centre.

Customs charges

If you are ordering goods for delivery outside of the EU, please note that your consignment may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be borne by you. It is accepted by you that JWCCO Bookshop has no control over additional charges in relation to customs clearance. JWCCO Bookshop recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order.


This is as follows:

a. If the goods JWCCO Bookshop delivers are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, JWCCO Bookshop shall have no liability to you unless you notify JWCCO Bookshop of the problem, in writing to within 10 working days of the delivery of goods in question.

b. If you do not receive goods ordered by you within 30 days of the date on which they were despatched to you, JWCCO Bookshop shall have no liability to you unless you notify JWCCO Bookshop in writing at the JWCCO Bookshop contact address of the problem within 40 days of the date on which the goods were despatched to you.

c. If you notify a problem to JWCCO Bookshop under this condition, JWCCO Bookshop only obligation will be, at its option, to make good any shortage or non-delivery; to replace or repair any goods that are damaged or defective; or to refund to you the amount paid by you for the goods in question to the original method of payment, unless such method is no longer valid in which case JWCCO Bookshop e-coupons will be issued to the value of the refund due.

d. JWCCO Bookshop will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to JWCCO Bookshop under this condition and JWCCO Bookshop shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under paragraph (c) above.

e. Nothing in this condition is, however, intended to limit any rights you might have as a consumer under applicable local law that may not be excluded nor in any way to exclude or limit JWCCO Bookshop liability to you for any death or personal injury resulting from its negligence.

Nothing in this contract creates any right which is enforceable by any person who is not a party to the contract.

Force Majeure

JWCCO Bookshop shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.


If any part of these conditions is unenforceable (including any provision in which JWCCO Bookshop excludes its liability to you) the enforceability of any other part of these conditions will not be affected.


JWCCO Bookshop operates a complaints handling procedure which is used to try to resolve disputes when they first arise. If you have a complaint, please contact the Customer Service Co-ordinator at the following address:

JWCCO Bookshop, 28-30 Tonbridge Road, Maidstone, Kent, ME16 8RT

Governing Law

The contract between us shall be governed by and interpreted in accordance with English law, and the English courts shall have jurisdiction to resolve any disputes between us.

Entire Agreement

These terms and conditions, together with the current JWCCO Bookshop website prices, delivery details and JWCCO Bookshop contact details, set out the whole of our agreement relating to the supply of the goods to you by JWCCO Bookshop. These terms and conditions cannot be varied except in writing signed by a director of JWCCO Bookshop. In particular nothing said by any sales person on behalf of JWCCO Bookshop should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by JWCCO Bookshop. JWCCO Bookshop shall have no liability for any such representation being untrue or misleading.


The nature of Internet communications means that your communications may be susceptible to data corruption, interception and delays. JWCCO Bookshop shall not be responsible for any detrimental reliance you place on this website or its contents.

JWCCO Bookshop is providing this site and its contents (including any downloadable data or software) on an ‘as is’ basis and makes no representations or warranties of any kind with respect to this site or its contents and disclaims all such representations and warranties, whether express or implied, to the fullest extent permitted by applicable law. In addition, JWCCO Bookshop makes no representations or warranties about the accuracy, completeness or suitability for any particular purpose of the information and related graphics published in this site or that any software or the server that makes it available are free of viruses or other harmful components.

The information contained in this site may contain technical inaccuracies or typographical errors. All liability of JWCCO Bookshop howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by applicable law.

Neither JWCCO Bookshop nor any of its Directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site in any way. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.


Our website may contain hyperlinks. These hyperlinks connect you to sites of other organisations which are not our responsibility. We have used our reasonable endeavours in preparing our own website and the information included in it is done so in good faith. However, we have no control over any of the information you can access via other websites. Therefore, no mention of any organisation, company or individual to which our website is linked shall imply any approval or warranty as to the standing and capability of any such organisations, company or individual on the part of JWCCO Bookshop.

Promotional discount codes

We may occasionally offer discount codes to customers.

Discount codes are exclusive of online postage and packaging and can only be used once per person with one discount code to be used per transaction. Discount codes cannot be used with any other voucher, coupon or offer. Discount codes can only be used at time of purchase and not retrospectively. Discount codes can only be used on the JWCCO Bookshop Website. We reserve the right to withdraw codes at any time.

All discount codes are subject to their own terms and conditions.

Copyright notice

All design, text, graphics and the selection or arrangement thereof are the copyright of JWCCO Bookshop, or of other copyright owners. Permission is granted to electronically copy and print in hard copy portions of this site for the sole purpose of placing an order with JWCCO Bookshop, or using this site as a shopping resource. Any other use of materials on this site (including reproduction for purposes other than those noted above and modification, distribution, or republication) without the prior written permission of JWCCO Bookshop is strictly prohibited.

Can I return my item for an exchange?

We are happy to refund unwanted items (with the exception of eReaders) that are returned to us within 21 days, provided they are in perfect condition and still in their original packaging. Please send the items to the address below and enclose a note quoting your order number and specifying, with as much detail as possible, which items you require in exchange. Please call us on 44 (0)1622 765055 (Monday-Friday, 9am-6pm, except for bank holidays) if you have any questions regarding the return process. Calls made from a BT Landline will usually be charged at a standard local rate. Calls from a mobile and other providers will incur a charge with rates varying dependent on the provider.

For the return of high-value goods, we recommend that you use a recorded delivery service, as we cannot be responsible for non-delivery of returned items.

How can I return an incorrect, faulty or damaged item?

UK customers

Should you receive any items that you did not order, or that prove to be faulty, please call us on 44 (0)1622 765055 (Monday-Friday, 9am-6pm, except for bank holidays) to obtain information on how to to return. Calls made from a BT Landline will usually be charged at a standard local rate. Calls from a mobile and other providers will incur a charge with rates varying dependant on the provider.

Can I return my eReader?

JWCCO Bookshop is committed to ensuring that you are happy with your eReader purchase. If you encounter any problems with your device, please call our eReader experts on 44 (0)1622 765055 (Monday-Friday, 9am-6pm, except for bank holidays).